Ku911 Privacy Policy

Various types of information are collected automatically or directly from you during registration and use of the ku911 platform. A detailed breakdown of the data collected is provided below.

Every piece of information we collect serves a specific purpose. ku911 never collects or uses any data without reason. The main purposes are explained below.

• Personal data is used for account creation and identity verification.
• Financial information is used to process deposit and withdrawal transactions.
• KYC data is used to prevent fraud and money laundering.
• Login and device information is monitored to ensure your account's security.
• Usage history is analyzed to personalize your gaming experience.
• Your data is used to send promotions and bonus offers tailored to your preferences.
• Contact information is used for customer support and issue resolution.
• Certain data is retained to fulfill legal obligations.

Ku911 keeps your data secure using international-standard security protocols. Our security framework is multi-layered and undergoes regular audits.

• All data is stored with 256-bit AES encryption.
• TLS 1.3 protocol is used to secure data during transmission.
• Firewall and intrusion detection systems are active on our servers.
• Regular third-party security audits are conducted.
• Staff are granted access only to the data they need (Least Privilege).
• Data backups are stored regularly in secure locations.

Ku911 does not sell your personal data. In limited circumstances, however, certain information may be shared with trusted partners.

• Payment processors (Mobile Banking, Nagad, Rocket) — for transaction verification.
• Identity verification provider — for completing KYC.
• Technology infrastructure provider — for server and security services.
• Law enforcement authorities — to meet legal obligations.
• Anti-fraud system — for fraud detection.

Ku911 uses cookies to enhance your experience on our website and app. Cookies are small text files stored on your device.

• Essential Cookies: Required for login sessions and security — cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytical Cookies: To understand site traffic and usage patterns.
• Marketing Cookies: For sending relevant notifications — you can opt out at any time.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not function properly.

Every registered member of ku911 has a number of important rights over their personal data. To exercise these rights, please contact our support team.

• Right to Access: You may request a copy of all data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can restrict the processing of your data in specific circumstances.
• Right to Data Portability: You can receive your data in a structured, portable format.
• Right to Object: You can object to your data being used for marketing purposes.

Ku911 is strictly for users aged 18 and above. We never knowingly collect data from minors. Should any minor's information be collected by mistake, it will be deleted immediately.

If parents believe their child's data may be held by us, please reach out via our support email. We will promptly remove the data and close the account.

Ku911 may update this privacy policy from time to time. Changes may be made due to new legal requirements, technological developments, or service improvements.

• For significant changes, advance notice will be sent to your registered email.
• The date of the latest update will always be shown at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Archived copies of previous policies will be provided upon request.

Ku911 does not store your data indefinitely. A defined retention period is set for each type of information.

• Data for active accounts is retained for the entire duration the account remains open.
• Financial transaction records are retained for up to 7 years as required by law.
• Upon account closure, personal data is deleted within 90 days.
• KYC verification documents are retained in accordance with regulatory authority guidelines.
• Log files are retained for a maximum of 12 months.

For any questions, complaints, or data requests related to our privacy policy, please contact our support team. We provide assistance in Bengali.

• Email: [email protected] — Responses within 24 hours.
• Live Chat: Log in to the platform for instant support.
• Support hours: 24/7, seven days a week.